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Afterpay FAQ

Note*** Afterpay is for Retail Customers only, it cannot be used with Wholesale Accounts! 

Note*** Afterpay purchases will be marked as payed after verification

**** Cancelling an order where funds have been already captured

There will be a 4% service fee deducted from you refund as AfterPay does not refund those fee's

What is Afterpay?

Afterpay is a service that allows you to make purchases
now and pay for them in 4 payments made every 2 weeks
without any interest.

How do I use Afterpay?
Simply shop online or in-store (where available) and add
items to your shopping bag and checkout as normal. At
the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay
and provide payment details, as usual, returning
customers simply log in to make their purchase.
It’s that easy!

Please note that all items in your shopping bag must
be eligible for Afterpay. A minimum purchase amount
may apply and you must meet additional eligibility
requirements to qualify.

Where can I use Afterpay?
Afterpay can only be applied to purchases made on the
retailer website or in-store (where available).

How does the payment schedule work?
All customers are required to make their first payment at
the time of purchase, with the remaining three payments
deducted every two weeks from your chosen payment
method. If you choose to make additional payments
before your scheduled pay dates, you may do so through
your Afterpay account.

You can log in to your Afterpay account to view your
payment schedule and make a payment before
the due date if you choose to do so.

Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.

https://help.afterpay.com/hc/en-us/sections/203376123-Payments

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard
shipping time frame after you complete your
order online.

Visit the retailer’s shipping page for more information.

Is there a limit to how much I can spend on a single
transaction?
Yes, transaction value limits apply to purchases made on
the retailer website using Afterpay.

What products are not eligible for purchase using
Afterpay?
Afterpay is not available on purchases of animals or gift cards. If you
are purchasing gift cards along with Afterpay eligible
products, you will need to place two separate orders.

How do I return or exchange an item purchased
using Afterpay?
If you have changed your mind, you can return your
Afterpay purchase in-store or by mail for a refund. Please
check that your return or exchange meets our Return
policy here.

https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-

Afterpay will be notified of your return and will
process the appropriate refunds. Please do not return
your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay
purchase payment, please contact Afterpay customer
support at info@afterpay.com.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay,
visit the Afterpay website www.afterpay.com for
a comprehensive list of FAQs, terms as well as
Afterpay’s Privacy Policy, which can be found at
www.afterpay.com/privacy-policy.

If you have any questions about your Afterpay account,
please contact Afterpay directly via a web form
found here.

https://help.afterpay.com/hc/en-us/requests/new

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